- Welcome to the British Region of IATM
The purpose of IATM
To promote and maintain the highest standards of competence, integrity and professional conduct on the part of all tour managers.To promote, protect and improve the welfare and status of tour managers.
IATM British Region Office:
Maggie Hodgkiss - Secretary
IATM, British Region
2 Central Nurseries
46 Arthur Road
Motspur Park
Surrey KT3 6LX
England
Tel / Fax: +44 (0)20 8949 2247
iatmbr@btconnect.com
To the top of the pageIATM Head Office:
Ron Julian - General Manager
International Association of Tour Managers, Central Office,
397 Walworth Road, London, SE17 2AW, United Kingdom
Tel: +44 (0)20 7703 9154
Fax: +44 (0)20 7703 0358
iatm@iatm.co.uk
Links to other IATM sites:
| Head Office of IATM |
| North American region of IATM |
| Italian region of IATM |
| Central European region of IATM |
| Dutch-Belgian region of IATM |
| Pacific region of IATM |
| Nordic region of IATM |
IATM British Region Committee:
| - | Chairman |
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| - | Treasurer & Web Site |
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| - | Secretary |
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| - | Vice Chairman and Member Benefits |
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| - | Membership Secretary |
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Eva Dix |
- | Tour Operator Liaison |
| - | Accounts and Office |
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| - | Winter Events & Bulletin |
Message From The Chair: May 2009
Dear Friends and Colleagues,
Will IATM sort out the Global Financial Situation?
Wouldn’t it be wonderful to reply YES! No matter where you are, or with whom you are socialising, the realisation that the Recession has kicked in, is the here and now!
So who is stressed?
Tour Operators have had to make rash decisions. Brutal downscaling of departures contrasts with intense marketing to attract passengers to keep the Industry flowing, i.e. survival. Behind the scenes’ negotiations to lower any item of cost may see suppliers selected on the basis of price, with quality of ser- vice more important than ever before. (or are you reading be- tween the lines here?)
Us? With more time on hand, calculating that fewer tours with low numbers will mean less income. It also means that Tour Operators can be picky with everyone from Tour Manager to Supplier. More than ever the pressure will be on the TM to fulfil the promises of the Brochure.
The Passenger? It may be noticeable that our passengers who venture forth to take a vacation in the present climate will also be mindful of their financial security. Will they be more sensitive to spending once they leave home? Will the potential for the complaining passenger on a quest for financial compen- sation increase? It has become just too easy to complain. Us- ing electronic mail you don’t even need to leave home! And we all know who will be in the front line to prevent any dissatisfac- tion!
Need a Cup of Tea? Ah, there is no golden answer to the above. Reflect on the skills we show our passengers when we are faced with all kinds of scenarios. It may bring a smile or grimace. Tourism has frequently proved to be the Master of the bounce- back: so be ready!
Mimi and the Committee
If you have any queries or would like further information; please contact us at:
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| © The British Region of IATM, 2009 | |
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